Accessing someone else’s information

As a parent, family member or carer, you may be able to access online services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access, please complete and return a proxy access form. You can find this form here or collect one from reception 9am to 5pm.

On a child's 11th birthday, the scope of the current proxy access will be restricted, unless the GP has already assessed the child as able to make an informed decision and the child has given explicit consent for their record to be shared. This is a national standard imposed by the NHS to protect the confidentiality right of young people. 

From 11 to 16, a parent with proxy access will be able to manage certain elements of the young person's record, make appointments and order repeat prescriptions but not be able to see past appointments or clinical record. 

Once the child is 16, the remaining proxy access will be switched off, except where the young person is competent and has given explicit consent for the access to remain or where a GP deems they do not have capacity to give explicit consent and it is in their best interest.

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Third Party Consent is when you give someone, such as a family member or carer, access to your medical records. You can grant access to your entire record, specific sections, booking/cancelling appoinments on your behalf, requesting prescriptions on your behalf and been able to discuss your ongoing care and treatment. 

Third Party Consent does not permit any third party to make healthcare decisions on behalf of the patient. 

In order to set up Third Party Consent, you must complete and return the below form to the practice. Please note that ID must also be verified by our staff for both yourself and your Third Party representative before access can be granted. 

We retain the right to reject any application to give consent to a Third Party where we consider it to be given wrongfully, under duress or inappropriate in any other way. You are also free to withdraw your consent at anytime.

Please read the form carefully before completing it and do not hesitate to contact us should you have any questions.

Application for Third Party Access to Healthcare Information

Legitimate reasons for the practice to autorise proxy and/or third party access without the patients consent include:

The patient has been assessed as lacking capacity to make a decision on granting proxy access and:

• the applicant has a lasting power of attorney for health and welfare registered with the Office of the Public Guardian,
• the applicant is acting as a Cout Appointed Deputy on behalf of the patient, or
• the GP considers it to be in the patient's interest in accordance with the Mental Capacity Act 2005 code of practice

Or

The patient is a child who has been assessed as not competent to make a decision on granting access/consent.